Privacy Policy

End User Privacy Policy

This End User Privacy Policy sets out how Fornova Ltd. use and protect any personal information that you give us when you make use of our services. It forms part of our End User Terms and Conditions and by using any Fornova Services you are accepting its terms.

We respect you right to privacy and are committed to ensuring that it is protected. Should we ask you to provide certain information by which you can be identified when using this Fornova products or Services, you can be assured that it will only be used in accordance with this End User Privacy Policy.

What information do we collect?
We may collect and process the following data about you:

  • Your name, company name and job title or function.
  • Contact information including your email address and phone number.
  • Demographic information including your postcode, zip or pincode.
  • Your comments or questions, as well as records of any correspondence that we may have with you.
  • The products or services you are interested in.
  • Information that you provide by filling in forms on Fornova Services, including information provided at the time of registering to use Fornova Services and when posting material. We may also ask you for information when you report a problem with Fornova support and services.
  • Details of your visits to Fornova Services including, but not limited to, traffic data, location data, weblogs and other communication data, including information about the data that you have opened and read, and your usage of the system.

We may also collect personal information from you at trade shows/events, from telephone calls, surveys and/or other correspondence with you.

We may also collect information about your computer or device (including your IP address, operating system and browser type). This is statistical data about your browsing actions and will not usually not identify you.

If you make a purchase from us we may also ask for payment information such as details of the payment card you are using to pay any products/services.

We also use cookies to distinguish you from other users on Fornova websites, products and Services. This helps us to provide you with a good website browsing experience and allows us to improve our own services. You can find more information about our use of cookies in our End User Cookie Policy.

Where is your information stored?
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, amongst other things, the publishing of any content you upload and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this End User Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Fornova websites, products or Services; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

What do we do with the information we collect?
We use information held about you in the following ways:

  • For internal record keeping.
  • Product and service development.
  • To ensure and monitor compliance with service standards and applicable laws and regulations.
  • To improve our services.
  • To notify you about service updates or changes to our service and service status information.
  • To customise our services according to your interests.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us or, if your access to Fornova Services is provided by an organisation that has contracted with us, any contract entered into between that organisation and us.
  • To allow you to participate in interactive features of our services, when you choose to do so.

We may periodically contact you to provide you with promotional or other information which we think you may find interesting; and to request for your participation for trial, test or market research purposes.

We may also use information derived from your and other users’ use of Fornova websites, products or services for any other purpose provided it does not involve disclosing personal data or any other information to a third party that would reasonably allow them to identify or contact you.

Disclosing your information
Your personal information may be shared across the Fornova Group of companies. For example, your personal information may be processed by the relevant Fornova group company situated in the country in which you are accessing our website from and the country in which you are purchasing our products/services, if different. Please bear in mind that the countries to which your personal information is sent/accessed from may have a different standard of data protection than the country in which you are situated. However, we have put in place protections to ensure that your information is safeguarded.

We may share your information with selected third parties including:

  • If you are provided with access to Fornova Services and systems by an organisation that has contracted with us (for example because you are a revenue manager or staff operating at a hotel property level or cluster managed by a chain), we may share any information that we have about you with the contracting organisation for the purpose of identity verification or otherwise. The use of your information by the contracting organisation will be governed by their existing contracts, privacy or other relevant policies.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • Analytics and search engine providers that assist us in the improvement and optimisation of Fornova Services.

If we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

We may disclose your personal information to other third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our terms and conditions of use.

How to get copies of or amend the information we have collected?
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by emailing us at

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

Linking to other websites
Our services may, from time to time, contain links to and from the websites or applications of third parties, including our customers, information providers, partner networks, advertisers and affiliates. If you follow a link to any of these websites or applications, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or applications.